• Tribunals

    Professional employment tribunal advice and pre-tribunal conciliation from a former tribunal member.

  • Dispute Resolution Services

    Marilyn Smyth undertakes all forms of dispute resolution work including investigations, mediations, exit negotiations and tribunal advice.  

  • HR services

    Policy writing and guidance, stress risk assessments and psychometric testing for large organisations needing specialist HR skills and small businesses without dedicated HR resources.

  • Mediations

    Employment and workplace mediation and independent, unbiased exit negotiations.

  • Investigations

    Unbiased and independent investigations into grievance, bullying & harassment, discrimination or disciplinary issues.

  • Investigations

    With current workloads it is sometimes a challenge for managers to make the time to undertake a comprehensive disciplinary or grievance investigation.
    Marilyn can undertake this task for you which would have the added advantage of being done by an unbiased independent person, taking claims of bias out of the equation, and adding credence to the findings.

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  • Mediation

    Mediation services and exit negotiations  are available to assist members of staff who are in conflict to resolve their differences in a manner that allows them both to move on and participate in the solution. Mediation Mediation can usually be completed with one Pre-Agreement Session (which can be via a telephone interview and production of…

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  • Tribunals

    Marilyn sat on Employment Tribunal Hearings for 12 years, and is therefore in a position to offer her clients Tribunal advice, the taking of witness statements is also offered.

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Making a Difference was founded in 2003 and has gone from strength to strength advising and supporting organisations through all kinds of dispute resolutions in times of extensive legislative change. Marilyn Smyth, Managing Director of Making a Difference, undertakes all forms of dispute resolution work including investigations, mediations, exit negotiations and Employment Tribunal advice and, as a serving Tribunal Member, is well placed to offer current advice to clients. Marilyn has many years experience in the business and public sectors as a specialist employee relations consultant and HR services provider.

Client Feedback

Marilyn Smyth, Managing Director


t: 07905 228991
e: Marilyn.MaD@outlook.com

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