Marilyn is always there for us and is able to provide her valuable guidance, usually in less than 30 minutes. Not only that, but her solutions and responses are always tailor-made to suit our business needs. She is a very meticulous individual and will always provide a detailed list of actions that may be applied to a particular person or a situation and how to avoid similar situations from recurring in the future… Her mentoring and guidance is of exceptionally high standards and a source of invaluable insight; she has an in-depth knowledge and a thorough understanding of each and every aspect related to HR, and this makes her an irreplaceable mentor.
Training
All training sessions are delivered with a high-energy, motivational ethos to encourage participants to fully engage with the topic being covered. Course handouts are distributed in the form of handbooks so that staff will have a reference book for future use. Evaluations are carried out, and results provided to clients. There are no inception costs involved for any of this training, however bespoke training can be provided.
1. Developing Leadership
This two-day training event is designed for supervisors, junior managers and middle managers who have never received any formal leadership training, to develop their leadership skills. It is also an ideal forum where organisations are succession-planning and have identified staff that are likely to develop into middle management positions in the future. It can offer leadership guidance to those staff.
2. Managing Customer Services
This one-day course is specifically designed for managers and supervisors and takes a more strategic approach to customers and the service provided to them. It promotes best practice and includes the writing of team-focused actions plans for improvement.
3. Bullying and Harassment
The one-day course helps managers to understand the difference between harassment and bullying, and the underpinning legislation. If a policy exists for your organisation, then this can also be incorporated into the day. (If not, Marilyn can help you write a policy, should you desire). Also covered are the effects of bullying and harassment on the individual and the organisation, plus a self assessment questionnaire for managers to see how their behaviour could be interpreted by the staff. It also helps managers to differentiate between bullying and performance management. There is an option for all-staff briefings on this topic, and the training of internal ‘counsellors’ to create a safe environment for staff to discuss any issues they have around this.
4. Managing Diversity
In December 2003 new legislation underpinned the existing discrimination laws to bring the United Kingdom in line with Europe. This one-day training firstly gives an overview of the legislation, then goes on to help participants really understand what it means in practice.
5. Managing Work-Life Balance
New legislation is forcing organisations to consider this issue. This training day will help managers and supervisors understand the legal framework within which we now have to operate. Also, how managing work-life balance well, can contribute to organisational aims & objectives and increase awareness of the impact of their own work-life balance issues.
6. Recruitment & Selection
A pacey one-day course designed for managers to understand the principles of effective short-listing and recruitment interviewing and make them aware of the implications of employment legislation.
7. Performance Management /Competency Framework
Where organisations already have a Performance Management Scheme, their scheme will be used to train appraisers and appraisees both in the reasons why performance management schemes are being adopted nation-wide, and the requirements of their own scheme.
Attention will be given to the setting of effective objectives, which is one of the areas where schemes often fall down. Where no scheme exists, advice can be given in the development of a scheme, or managers can be involved in scheme-development workshops. The same applies to a competency framework, the incorporation of which can be extremely useful for managers and staff to see what the organisation expects in terms of employee skills, attitudes, and behaviours.
8. Business Planning
This training uses the Business Excellence Model as the basis for a training day which has been modified to make it easier to use and understand.
Participants will learn the fundamentals of business planning, and give an easy framework within which they can plan, evaluate, and monitor progress.
9. Managing Discipline at Work
This three-day event covers everything managers will need to investigate a potential case and undertake a disciplinary hearing. The course is highly participative and involves a case study where delegates prepare the case, interview witnesses, and undertake an actual simulated disciplinary hearing, creating experiential learning. This course is offered in conjunction with a London local authority.
