Managing Disputes
is like climbing a mountain
Welcome to Making a Difference
Founded in 2003, Making a Difference was has gone from strength to strength advising and supporting organisations through dispute resolutions in times of extensive legislative change. Marilyn Smyth, Managing Director of Making a Difference, undertakes all forms of dispute resolution work including investigations, mediations, exit negotiations and Employment Tribunal advice and, as a prior Tribunal Member, is well placed to offer current advice to clients. Marilyn has many years experience in the business and public sectors (in particular Local Authorities and education settings), as a specialist employee relations consultant and has a team of specialist investigators who bring a wealth of knowledge and expertise to these issues
Specialist Investigators and Workplace Mediators
Employment Investigations
During the current economic climate, employees are less likely to leave their employment and move to an alternative employer since it often means loss of their Employment Rights (redundancy eligibility etc). Therefore employment and workplace disputes are more likely to result in either more grievances, more disciplinary matters to investigate, or more requests for mediation services. Each of these approaches has its’ own place in the dispute resolution process. Making a Difference undertakes all forms of dispute resolution work.
With current workloads it is sometimes a challenge for managers to make the time to undertake a comprehensive disciplinary or grievance investigation. Making a Difference can undertake this task for you which would have the added advantage of being done by an unbiased independent person, taking claims of bias out of the equation, and adding credence to the findings.
Mediation
Mediation services and exit negotiations are available to assist members of staff who are in conflict to resolve their differences in a manner that allows them both to move on and participate in the solution.Mediation can usually be completed with one Pre-Agreement Session (which can be via a telephone interview and production of a Pre-Mediation Agreement), followed by a Mediation session that is usually completed within one day. This means mediation is usually a very cost-effect way to settle disputes that could have caused loss of productive working for a long time previously.
Mediation is also very flexible and parties chose their resolution options using the mediator as a conduit through which to pass their feelings, ideas and possibilities for settlement. The Mediator acts as a facilitator of the solution rather than an adviser, and is totally neutral. Any conflict of interests will be revealed.
Get in touch
Call us at
( +44 ) 07905 228991
E-mail us at
Marilyn.MaD@outlook.com
Registered Office
7 Bell Yard. London WC1A 2JR