Privacy

Privacy policy

Information about our website and how we use cookies

This is the website of Making a Difference. We can be contacted by email m@making-a-difference.org.uk or by telephone on 07905 228991.

Your privacy and the use of cookies on our website

Our website uses three cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

The cookies we use are ‘analytical’ cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily.

For each visitor to our web pages, our web server automatically recognises only the consumer’s domain name. This information can be used to locate some geographical information, for example your nearest town. In some cases, it may identify your ‘network name’ (if for example you are accessing our website from an organisation with its own network). It does not give us any personal information relating to you as an individual (such as your name, address or email address). This information is used for internal review to improve the content of our web pages and its relevance to our customers.

By using our website you are consenting to our usage of the cookies described above. If you do not wish to consent, you can change your browser settings to disallow cookies on this and/or other websites. For instructions for how to disable cookies please select your browser from this list: internet explorer, firefox, safari, chrome.

Your privacy and our use of your contact details

The information supplied by those who communicate with us, such as enquiries by email, may be used by us to contact consumers for marketing purposes. If you do not want to receive email from us in the future, please let us know by sending us an email to the above address. It may also be shared with other related companies to help them contact consumers for consultation purposes. If you do not want us to share your email address with other related companies, please let us know by calling us at the number provided above or emailing us at the above address.

Use of content

These terms and conditions of use apply to all users of this website. If you do not accept these terms and conditions of use, then you should immediately stop using this website. Your use of this website constitutes your consent to these terms and conditions of use.

We cannot guarantee that you will always be able to access the website; we will not be liable to you for any interruption or delay that you experience in accessing the website, whatever the cause. We cannot guarantee that the website or the server that makes it available are free of viruses or bugs. All comments regarding the website should be sent to the email address above.

Liability disclaimer

Whilst every care has been taken to ensure the information on this website is both accurate and up to date, We do not accept any liability to any party for loss, or damage incurred by reliance placed on the information contained in this website or through omission or errors how so ever caused.

Intellectual Property

The content of this website is copyright ©2014 of Making a Difference. It was designed by/Goldilocks Marketing, based on a Kopatheme. The content is only for your own personal use. You must not use the content for reproduction on any other website, or in any way for commercial purpose of gain unless you first obtain our written consent. The term “content” includes all text, images and graphics (other than certain images licensed from third parties) which appear on the website, and the design and layout of the website. Certain images and company logos at this website are the copyright or trademark of third parties and any use is subject to the terms and conditions of such third parties.

Privacy policy

We believe strongly in protecting users’ privacy. We will not provide any of the personal information you give us to any third party except where in accordance with our privacy statement. Any information submitted to us via this website is held under the Data Protection Act 1998.

Law and jurisdiction

Your use of this website, these terms and any matters arising are subject to the laws of England. Any dispute is subject to the exclusive jurisdiction of the Courts of England.

HR Services Client Feedback

  • Marilyn is always there for us and is able to provide her valuable guidance, usually in less than 30 minutes. Not only that, but her solutions and responses are always tailor-made to suit our business needs. She is a very meticulous individual and will always provide a detailed list of actions that may be applied to a particular person or a situation and how to avoid similar situations from recurring in the future… Her mentoring and guidance is of exceptionally high standards and a source of invaluable insight; she has an in-depth knowledge and a thorough understanding of each and every aspect related to HR, and this makes her an irreplaceable mentor.

    Construction Support

  • With input from ‘Making a Difference’ we made fast progress and I was delighted to find that tackling outstanding HR issues brought big benefits to our business… We have far greater alignment of our business strategy with team goals and personal objectives. Our costs are down, our revenue is up and we have happier employees.

    LABC

  • It is striking how many different areas of expertise Marilyn can offer… She is qualified and experienced in all aspects of personnel work and can function from the highest level from designing a strategy to implementing structures and dealing with specific staff issues and has undertaken challenging (and sometimes potentially difficult), investigations.

    Parenting UK

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Services

  • Investigations

    With current workloads it is sometimes a challenge for managers to make the time to undertake a comprehensive disciplinary or grievance investigation.

    Marilyn can undertake this task for you which would have the added advantage of being done by an unbiased independent person, taking claims of bias out of the equation, and adding credence to the findings.

  • Tribunals

    Marilyn sat on Employment Tribunal Hearings for 12 years, and is therefore in a position to offer her clients Tribunal advice, the taking of witness statements is also offered. As a former practising Tribunal Member, Marilyn is able to offer a pre-tribunal conciliation service conducted in a similar way to mediation whereby parties can use Marilyn as a conduit through which to pass parties’ settlement suggestions. This can often result in a settlement in one day, saving huge costs in defending a case at Tribunal.

  • Mediation

    Mediation services and exit negotiations  are available to assist members of staff who are in conflict to resolve their differences in a manner that allows them both to move on and participate in the solution.

    Mediation
    Mediation can usually be completed with one Pre-Agreement Session (which can be via a telephone interview and production of a Pre-Mediation Agreement), followed by a Mediation session that is usually completed within one day. This means mediation is usually a very cost-effect way to settle disputes that could have caused loss of productive working for a long time previously.

    Mediation is also very flexible and parties chose their resolution options using the mediator as a conduit through which to pass their feelings, ideas and possibilities for settlement. The Mediator acts as a facilitator of the solution rather than an adviser, and is totally neutral. Any conflict of interests will be revealed. All information gathered during the mediation will be treated in absolute confidentiality.

    Exit negotiations
    Sometimes it is better for parties to go their own separate ways, but negotiating in-house can lead to complaints of bias and self-interest. Using a qualified mediator as a negotiator can often conclude matters that have been unresolved for a very long time in the least painful way for all concerned. Negotiations can be with Trade unions and or employees or employee representatives.

Marilyn Smyth, Managing Director

Contact:

t: 07905 228991
e: Marilyn.MaD@outlook.com

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