Marilyn Smyth, Managing Director of Making a Difference, has 24 years’ experience in the business and public sectors as a specialist employee relations consultant. 

Marilyn is a Chartered Fellow of the Chartered Institute of Personnel and Development and was Vice Chair of the CIPD Committee for Docklands & East London. She is also a Fellow of the Institute of Leadership & Management, qualified in Employment & Workplace Mediation, and a Member of the Civil Mediation Council.

Marilyn was an Employment Tribunal Member and regularly sat on Employment Tribunal panels for 12 years and was also a Safeguarding Governor at Passmores Academy. Marilyn gained experience in the public and private sectors and, until launching Making a Difference, was Head of Organisational Development for a large London Local Authority.

Since the launch of Making a Difference (MaD) in 2003, the firm has worked within 58 local authorities, 4 national charities, 2 national unions, as well as NHS Trusts, Government departments and large and small businesses.

Over time the firm had grown so much that Thelma Snow joined in 2017, followed by Jo Winter just under 3 years ago, and then by Terry Baldwin and Colin Stewart 2 years ago. They are all highly respected specialist employment investigators of the highest order.  (Please see the Client Feedback tab for testimonials).

Marilyn, and her experienced team of investigators, undertake un-biased , whistleblowing, bullying or harassment, public complaints,  safeguarding, discipline and grievance investigations.

The most important value Marilyn holds is that of integrity; both in the way she runs her consultancy firm and the advice she gives to her clients. She tackles every activity with enthusiasm and is highly motivated and energetic.

Marilyn and her team have the skills and experience to make a real difference to your organisation.